Returns Policy and Warranty

Put your mind at ease.


As we are an authorized retailer, all electrical goods are covered by manufacturer warranty. Please refer to the individual products for further information on warranties.


As we are an authorized retailer, your GHD hair straighteners are covered by a 24 month manufacturer warranty held by Jamella Australia. This warranty entitles you to a repair or replacement of a faulty GHD hair straightener. Simply contact GHD on 1300 443 737 and GHD’s friendly staff will help you revive your GHD A.S.A.P.


Of course every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we'll ensure the whole process is as simple and speedy as possible.


Unfortunately, Due to the ongoing COVID-19 situation, all items are now unable to be returned for change of mind, irrespective of purchase date. We have introduced this measure as a safety protocol to ensure the safety of our customers an staff. We are monitoring the situation daily and we’ll update our website as soon as this policy changes. We’re sorry for any inconvenience caused.

We accept goods back if you change your mind on the basis that the goods have been un-opened and unused and are in a re-saleable condition and returned to us within 7 working days of receipt of parcel. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.  All change of mind returned goods will be refunded minus delivery & 10% handling and re-stocking fee.


If you have received a faulty or damaged item please contact our customer service for assistance. (link to contact us) Some items cannot be refunded due to health and safety regulations, to see if your product falls under this category please contact us. All returned items must be packaged appropriately, include a brief explanatory note with your name, order Number and the reason for the return and sent to:

Returns Dept. 
P,O Box 6108, North Ryde, NSW 2113

We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Your return will be processed within 14 days of receipt, wher our department will contact you directly regarding the issue of either a refund or credit note. Please allow a further 3-5 working days for the refund to appear in your account.