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Delivery

 

HairBodySkin - Reliable Fast & Trackable Delivery in Australia

We deliver Australia wide using a combination of Australia Post and courier services. All parcels can be tracked. The method of delivery chosen is the fastest, safest route possible.

What is undetermined shipping?

Before you check-out your order on our website, you might see "undetermined shipping". Once you start the check-out process and confirm your delivery address, the cost of delivery will appear on your order (as detailed below)

Delivery times:

How long will my order take to be dispatched?

Most of our orders are dispatched within 1-3 business days from the time your order is placed. If we experience any delays with dispatching your order, our team will endeavour to notify you as soon as possible!

How long will my order take to arrive?

Once dispatched, you will receive a tracking number via email. Delivery times can vary depending on your location. Please use the below as an indication for delivery times within Australia:

- Delivery to Sydney, Melbourne and Canberra metropolitan cities and areas: 1-3 days
- Delivery to Brisbane, Perth, Adelaide, Hobart, Darwin metropolitan cities and areas: 2-4 days
- Delivery to Western Australia: 5-7 days.
- Delivery to Rural Australia: 3-7 days.


Please note that the above is based on business days (Monday-Friday) and excludes weekends and public holidays. Flammable products can only be shipped within Australia via Road transit and is not available for international delivery due to customs and regulations. You may experience delays on interstate delivery for these products.

Cost of delivery:

How much does it cost to have my order delivered?

Delivery throughout Australia for orders over $70 is FREE.

Delivery throughout Australia for orders under $69.99 is a flat rate of $6.95.

HairBodySkin - Reliable Fast & Trackable Delivery in Australia

International Delivery:

 New Zealand: All parcels sent via Express Courier (tracking provided). Estimated delivery turnaround is 3-5 working days.

Unfortunately, due to delivery costs, free delivery deals and promotion codes do not apply to international orders unless clearly stated otherwise. Deals such as Free Delivery, Free Shipping, Freight Free only apply to deliveries made to an Australian address. 

Liability:

Hair Body Skin now offers Transit cover for all orders, for only $2! This provides you with the ease of mind that your order will be 100% covered for replacement, should any loss or damage occur during transit.

Transit Cover does not cover small leakage, spillage, or slight aesthetic damage. However, if you do experience any of the above please contact our customer service team, and we will assess each claim on a case by case basis, and depending on the severity of the damage, we will replace or provide a store credit for the dollar value of the amount lost or damaged.

Should you choose not to purchase Transit Cover, Hairbodyskin will not be held liable or responsible for the replacement of your order, or for any loss or damage that occurs to your parcel after it has been dispatched.

It is the recipient's responsibility to enter the correct delivery address details. In the event of the wrong address being entered, we are not obliged to re-send the order to the correct address at our expense.

If you opt not to insure your parcel, any damage or loss occurring during delivery or arising from a late delivery is not HairBodySkin's liability. Some orders may take up to 14 working days for delivery, however, we do our very best to ensure it reaches you in the fastest and safest way possible. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. Our team are always at hand to follow up any missing or lost parcels with our delivery service providers and rest assured that we will do everything in our power to rectify the situation. Should delivery be delayed, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to the cancellation of your order. 

For international orders, any customs or import duties are charged once the parcel reaches its destination country and any costs involved with receiving goods shipped from Hairbodyskin are the responsibility of the receiver. If any item is "returned to sender" by customs, a redelivery charge is required prior to reshipment. 

For specific delivery ETA for your region please contact us and provide your postcode.
Parcels are sent once payment is received. Credit Card confirmation is immediate.




HairBodySkin - Reliable Fast & Trackable Delivery in Australia

PLEASE CONTACT US ON SUPPORT@HAIRBODYSKIN.COM.AU IF YOU HAVE ANY ENQUIRIES.