1. How long is delivery?

It depends where you are, and product availability. It can take 1-3 days to process your order on top of your delivery time.

Delivery to Australian Metropolitan cities and areas – 1-3 days
Delivery to Rural Australia – 2-5 days
International Deliveries can take up to 14 days.

2. Are your products genuine/authentic? prides itself in being an industry old timer and 100% Australian Owned and Operated.

All of the products found and sold on our site are sourced from Australian suppliers that have met the rigorous regulations of Australian law and thus their authenticity can be guaranteed. We do not dropship from Hong Kong or overseas as per some of our competitors and hence your products’ freshness can also be guaranteed.

3. I'm trying to locate my order. How do I track the delivery?

All of our national orders are sent via trackable means. If you would like to receive your tracking details, please email [email protected] or call us on (02) 9879 5558.

4. Where are your located?

We're located in Sydney, Australia and we ship directly from our local warehouse. 


5. Where's my confirmation email?

If you do not receive a confirmation email within a few minutes of successfully placing your order then you may have supplied us with an incorrect email address or your ISP may have flagged us as “junk.” Please contact us on (02) 9879 5558 with your details and our customer service team will be able to locate your order and update your details.

6. The product that I've been using has been discontinued, will you be restocking?

Some products may become discontinued by manufacturers and some may become discontinued by Hair Body Skin. 

We always endeavour to restock and refresh our product inventory however should an item become discontinued by our manufacturer there may be no other way for us to restock these items for you. However, because we have been in the industry for so long, we may come across certain amount of discontinued stock, this is why we strongly recommend you sign up to our newsletters to be notified of our stock levels.