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Delivery

Delivery Australia wide:

We deliver Australia wide using a combination of Australia Post and courier services. All parcels can be tracked. The method of delivery chosen is the fastest, safest route possible.

What is undetermined shipping?

Before you check-out your order on our website, you might see "undetermined shipping". Once you start the check-out process and confirm your delivery address, the cost of delivery will appear on your order (as detailed below)

Cost of delivery:

How long will my order take to be dispatched?

If products in your order are not listed as out of stock, then they will generally be shipped before 3pm AEST on the same business day of purchase. Products that are not in stock will generally be shipped within 1-3 business days. 

How long will my order take to arrive?

Once dispatched, you will receive a tracking number via email. It usually takes 1-3 days for delivery.

How much does it cost to have my order delivered?

Delivery throughout Australia for orders over $50 is FREE.

Delivery throughout Australia for orders under $49.99 is a flat rate of $9.95.

International Delivery:

Unfortunately we do not ship overseas at this current time.

Liability:

Hair Body Skin now offers Transit cover for all orders, for only $2! This provides you with the ease of mind that your order will be 100% covered for replacement, should any loss or damage occur during transit.

Should you choose not to purchase Transit Cover, Hairbodyskin will not be held liable or responsible for the replacement of your order for any loss or damage that occurs to your parcel after it has been dispatched.

It is the recipient's responsibility to enter the correct delivery address details. Should the event occur where the wrong address is entered, we are not obliged to re-send the order to the correct address at our expense.

If you opt not to insure your parcel, any damage or loss occurring during delivery or arising from a late delivery is not HairBodySkin's liability. Some orders may take up to 14 working days for delivery, however we do our very best to ensure it reaches you the fastest and safest possible way. Should delivery be delayed, you agree that late delivery does not constitute as a failure of our agreement, and does not entitle you to cancellation of order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. Our team are always at hand to follow up any missing or lost parcels with our delivery service providers and be rest assured that we will do everything in our power to rectify the situation.

For international orders, any customs or import duties are charged once the parcel reaches its destination country and any costs involved with receiving goods shipped from Hairbodyskin are the responsibility of the receiver. If any item is "returned to sender" by customs, a redelivery charge is required prior to reshipment. 

For specific delivery ETA for your region please contact us and provide your postcode.
Parcels are sent once payment is received. Credit Card confirmation is immediate.

PLEASE CONTACT US ON INFO@HAIRBODYSKIN.COM.AU IF YOU HAVE ANY ENQUIRIES.